We Built It.
We'll Keep
It Alive.
The UAE's first free activewear repair programme. Because quality should last — and when it needs care, we're there.
Register Your Garment →Coverage Tiers
Every Velvére garment is protected. Here's what's included.
Manufacturing defects and quality issues covered in full — no questions asked.
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Seam splits & separation
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Zipper failure
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Stitching faults
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Manufacturing quality issues
Valid for 1 year from purchase date. Unlimited repairs.
Damage from external causes assessed individually and handled with full care.
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Damage from incorrect washing, bleach, or heat
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Cuts, burns, or tears from external impact
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Alterations made by a third party
Each case assessed individually. We'll quote before proceeding.
Email Us
Send a photo, your order ID, and UAE pickup address to info@velvereofficial.com or WhatsApp +971 52 343 4815.
We Collect
Free collection anywhere in the UAE. No courier costs. We come to you within 24 hours.
Restored in 7 Days
Repaired or replaced and returned to you, completely free of charge.
All Velvére garments purchased directly from velvereofficial.com are eligible within 1 year of purchase date.
There is no limit on the number of repairs within your 1-year Restore™ validity period.
We aim to collect within 24 hours and return your garment fully restored within 7 days.
Currently covers the UAE only. International shipping is not included.
We'll assess every garment individually. If damage falls outside the programme scope, we'll contact you with options before proceeding.
