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We are here to help.
Whether you have a question about your order, need sizing advice, or want to learn more about our fabrics, our team is ready to assist you.
Contact Us Please complete the form below, and we will respond to your inquiry within 24 hours.
Email: info@velvereofficial.com
Phone: +971 52 343 48155
Hours: 8:00 AM – 7:00 PM (UAE Time)
FAQ
We aim to respond to all inquiries within 24 hours.
Yes, provided your order has not yet been dispatched. Once an order has been shipped, it cannot be cancelled, but you may exchange or return it according to our policy upon delivery.
Yes, we offer worldwide shipping. Delivery times vary by location.
We apologize for the inconvenience. Please email info@velvereofficial.com immediately. We will arrange a replacement or send the correct item within 24 hours.
